A lot of organizations are struggling with what to do with a host of costly, high-maintenance technologies that they have introduced in the last decade, hoping these technologies would produce (a) improved internal productivity, and (b) better relationships with customers. They have achieved neither objective. So they're stuck with some very large and expensive lemons,
A PRACTICAL GUIDE TO IMPLEMENTING WEB 2.0 (AKA SOCIAL NETWORKING TOOLS) IN YOUR ORGANIZATION
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